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عمومی::
حاشیه بهبود
(6) Improvement indices (Ii): they show the improvement margins on a specific criterion and they are assessed according to the following equation: Ii 1/4 bi(1?
third priority: it refers to satisfaction dimensions that have small improvement margin and need substantial effort.
All of the other key dimensions of satisfaction (amount and type of work, supervision, company identification) have small improvement margins.
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